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Free Helplines for Energy Advice

Spotting Fuel Poverty in Friends, Family or Neighbours

Sometimes people experiencing fuel poverty may not ask for help directly. Signs that someone may be struggling include:

• Their home feels unusually cold during winter.
• They avoid using heating despite low temperatures.
• Only one room in the property is heated.
• Condensation, damp or mould is visible.
• They frequently mention concerns about energy bills.
• They wear outdoor clothing indoors.
• Older or vulnerable occupants appear uncomfortable due to cold conditions.
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How You Can Help

• Make them aware of free local energy advice services.
• Encourage them to check for grants, benefits or support schemes.
• Help them contact their energy supplier if they are struggling with bills.
• Support them in seeking independent advice from a qualified professional if improvements may be needed.
• If they are elderly or vulnerable, check whether they are registered for additional support services.

A simple conversation can sometimes help someone access support they did not know was available.

Signs You May Be Experiencing Fuel Poverty

You may wish to seek advice if you:

• Struggle to keep your home warm during colder months.
• Regularly worry about energy bills.
• Heat only part of your home to save money.
• Have damp, condensation or mould issues.
• Use portable heaters frequently.
• Reduce hot water usage due to cost concerns.
• Have difficulty paying energy bills or topping up a prepayment meter.

What Can You Do?

• Contact a local energy advice service for free support.
• Check your eligibility for grants, benefits or assistance schemes.
• Speak to your energy supplier about available support.
• Review your tariff and energy usage.
• Seek advice from a qualified energy or retrofit professional before undertaking major improvement works.

Early advice can often identify support and practical solutions that reduce energy costs and improve comfort.